Returns & Refunds
Our policy lasts 14 days. If 14 days have passed since receiving your order, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To make a return, you must present us with a receipt or proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable)
- the product which is not in its original condition, which is damaged or which has certain parts missing for reasons which are not due to an error on our part.
- any item that is returned more than 14 days after delivery.
And some situations where no refund is granted:
- the product which has been sent to the address entered by the customer, but the latter made a mistake during the entry and therefore did not receive his order for reasons which are not due to an error of our part.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. Refunds correspond to the amount of the purchase or returned items, from which we deduct the transaction costs of external payment platforms, Stripe and PayPal.
Please note that unfortunately we cannot refund our items to you once your order has been processed and dispatched.
If you change your mind but your order has already been shipped, you will need to return it to us in its original (unused) condition in order to qualify for a refund.
Please note that unfortunately we cannot refund our items once they have been worn or tried on. The 2014 Hamon law stipulates that certain goods which have been unsealed by the consumer after delivery are excluded from the right of withdrawal for reasons of hygiene or health protection:
- Created by LAW n°2014-344 of March 17, 2014 - art. 9 (V)
- Repealed by Ordinance n°2016-301 of March 14, 2016 - art. 34 (V)
The right of withdrawal cannot be exercised for contracts:
1° For the provision of services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal;
2° Supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
3° Supply of goods made to the consumer's specifications or clearly personalized;
4° Supply of goods likely to deteriorate or expire rapidly;
5° For the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection ;
Article L121-21-8 therefore applies to all of our adhesive false nails as long as they have already been worn.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first. Next, contact your credit card issuer, as there may be a delay before your refund is officially posted. Finally, contact your bank. There is often some processing time required before a refund is posted. If after completing all these steps, you still have not received your refund, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We replace an item only if it is defective or damaged for reasons that are due to our error. If in this case, you wish to exchange it, send us an e-mail to email@example.com.
Please note that only new, unworn and unsoiled products are eligible for an exchange. Items must be returned in their original packaging.
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you have returned the item.
To return a product, you must send it by local post or other delivery service.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
You should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
Parcel returned to sender
If you find by checking your tracking that your package could not be delivered and that it is returned to the sender, the postman could not identify your address and/or your mailbox or that you are not did not go to pick up your order in relay parcels in time.
In this case, we invite you to contact support as soon as possible at firstname.lastname@example.org , in order to provide us with correct and complete contact details.
We therefore invite you to check your messages and the follow-up of your order regularly until you have received your package.
TO KNOW: if you do not return within seven days of the "return to sender", we will restock your order (without refund).
You may be charged a fee if the order is reprocessed.
In case of cancellation of order, it is the conditions of withdrawal that apply. Orders not collected and returned to sender cannot be refunded in full.
In the event that the package is returned for a reason attributable to you (unclaimed package, incorrect/incomplete address, etc.), you will have to pay new delivery costs before any reshipment of the package.
Please note, if the package does not reach you for a reason attributable to you (unclaimed package, incorrect/incomplete address, etc.), the guaranteed delivery conditions do not apply. You will have to pay new delivery charges before any reshipment of the package.